HotelEvery guestis an opportunity.How many slip by?
The transfer nobody offered, the empty spa at 17:00, the 2 a.m. question left unanswered, the review never written. Oscar follows the guest throughout the stay and turns every moment into an opportunity.
15+ years alongside hotels and hospitality businesses worldwide
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Connected01ANTICIPATES
From booking to arrivalThe booking comes in from the PMS and Oscar writes to the guest before check-in, with useful information and services to add.
- Pre-stay messages on WhatsApp and email
- Transfer, welcome dinner, late check-in
02CONNECTS
WiFi becomes a contactAt check-in the guest logs on to the WiFi with WhatsApp or a social account. From that moment you know who they are, which language they speak and how to reach them.
- Login page with your hotel’s branding
- Guest profiles and GDPR consent
Choose how to log in
Connected03BOOKS
Hotel services, from the phoneSpa, restaurant, excursions: the guest discovers them in the digital concierge and books a free slot. Your staff find them in the calendar.
- Multilingual service catalogue
- One calendar for all bookings
Spa & Wellness
Restaurant
Excursions
Digital menu04ANSWERS
Even when reception is closedAt night and at peak times AIx answers frequently asked questions, in every language. If a guest is unhappy, it alerts your staff straight away.
- WhatsApp, website, Messenger, Instagram and phone
- Staff alerts and direct chat
05REVIEWS YOU
After check-outOscar asks for feedback after departure and guides happy guests to review sites. The others talk to you first.
- Google, TripAdvisor, HolidayCheck
- Oscar Reputation Index
What it solves in your hotel.
Reception under pressure
AIx handles the repetitive questions: your team can focus on the guest at the desk.
International guests
Login page, messages and AI assistant speak every guest’s language.
Undersold services
Spa, restaurant and extras offered at the right moment, to guests already in the hotel.
Too few reviews
Automatic feedback requests and a direct link to review sites.
Scattered guest data
WiFi, PMS and conversations in a single guest profile, with consent in order.
Unsold nights
Stay extension offers for departing guests.
Multiple properties
One dashboard for every location, with separate AI agents and statistics.
Smarter rooms
With Oscar TV guests cast their own content to the TV in their room.
The questions
we hear most.
Do I have to activate every module?
No. You can start with just one, for example Smart WiFi or AIx, and add the others to the same account when you need them.
Does it work with my PMS?
Oscar integrates with several hotel PMS platforms. Tell us which one you use and we will check it together during the demo.
Is it suitable for a small hotel too?
Yes. You choose the modules that fit your property and the quote follows its size: the same system works for 10 or 300 rooms.
Do I need to install anything?
For Smart WiFi we check your existing network with you. AIx, Customer Satisfaction and Revenue Automation are activated from the dashboard.
Let’s see what Oscar
can do for you.
A quick, no-obligation demo tailored to your property. See the dashboard, the WiFi portal and AIx at work.