★★★★★How many happyguests leavewithout a review?
Oscar asks guests for their opinion at the right moment. Happy guests are guided to leave a review; unhappy ones talk to you first, while they are still at your property.
15+ years alongside hotels and hospitality businesses worldwide
01WELCOMES
Right after loginAs soon as the guest connects to the WiFi, they receive your welcome by email or WhatsApp, with useful information for their stay.
- Configurable delay and earliest sending time
- Different messages by group and language
Breakfast 7:00–10:30, pool open until 19:00. If you need anything, just message us here.
02LISTENS
The first impressionA few hours later Oscar asks: “How is it going?”. If something is wrong, you know straight away and can fix it before check-out.
- Customisable questions and surveys
- Negative feedback reported to you, not on review sites
03REVIEWS YOU
Reviews, automaticallyAfter check-out the follow-up arrives. Happy guests find a direct link to Google, TripAdvisor, HolidayCheck and other review sites.
- Links to the review sites you choose
- Oscar Reputation Index by period and language
04REPLY
With AIx ToolsReviews come in and AIx drafts a reply in your property’s tone of voice. You check it, copy it to the review site and close the loop in minutes.
- Configurable prompt, tone and reply length
- Dashboard with volumes, review sites and average rating
What Customer Satisfaction does.
Welcome message
Automatic welcome after WiFi login, by email or WhatsApp.
First impression
The first rating during the stay, while you can still step in.
Post-stay follow-up
The message after check-out asking for feedback.
Review links
Google, TripAdvisor, HolidayCheck and the review sites you prefer.
Oscar Reputation Index
The satisfaction index by period and by guest language.
Surveys
Customisable questions and response statistics.
AIx Tools
Review replies written in your property’s tone of voice.
Opens and clicks
Messages sent, opens, clicks and ratings in a single dashboard.
The questions
we hear most.
Is it allowed to ask only happy guests for a review?
Oscar asks every guest for feedback. It invites happy guests to share it on review sites and gives unhappy ones a direct channel to the property. Each review site’s rules must still be respected in the configuration.
Where do guest contact details come from?
From the Smart WiFi login, from PMS bookings or from lists you upload.
Can I write the messages myself?
Yes: texts, languages, sending delays and recipient groups are set up in the dashboard, with a preview and a test send.
Does AIx publish review replies on its own?
No: AIx drafts the reply, you check it and publish it on the review site.
Let’s see Customer Satisfaction
at your property.
A quick, no-obligation demo tailored to your property. See the dashboard, the WiFi portal and AIx at work.